7-day money-back guarantee: if you're not satisfied with the service within 7 days of your subscription start date, you can request a full refund.
1. Eligibility
- Refund requests must be made within 7 days of the original subscription start date.
- Available on new subscriptions — renewal payments on an existing long-running account are handled case by case, since the 7-day window is intended to let new customers evaluate the service.
2. What's Not Covered
- We are an IPTV playlist/subscription provider. Downloading and activating a compatible app (e.g. IPTV Smarters Pro, TiviMate, Smart IPTV) on your own device is the customer's responsibility — see our setup guides for help.
- No refund is issued if your internet service provider (ISP) blocks or restricts IPTV/streaming traffic in your country. If this affects your connection, setting up a VPN is the customer's responsibility.
3. How to Request a Refund
Contact us via WhatsApp or email with your order details and the reason for the request. See our Contact page for the fastest way to reach support.
4. Processing Time
Approved refunds are typically processed within a few business days, returned to the original payment method used at checkout where the payment provider supports it.
5. Contact
For any refund question, reach us at [email protected] or through WhatsApp.
Request a Refund on WhatsApp →
